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Privacy Policy

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At Quest Behavioral Health, accessible from https://questbehavioralhealth.com, one of our top priorities is the privacy and security of our visitors and clients. This Privacy Policy document outlines the types of information that are collected and recorded by Quest Behavioral Health and how we use it.

If you have any questions or need more details about our Privacy Policy, please don’t hesitate to contact us.

This Privacy Policy applies solely to our online activities and is valid for visitors to our website in regard to the information they share or that is collected at Quest Behavioral Health. This policy does not apply to any information collected offline or through other channels.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

You will be informed of what personal information we collect and why, at the point we ask you to provide it. If you contact us directly, we may receive additional details such as your name, email address, phone number, the content of your message and attachments, or any other information you choose to share. When registering for services or creating an account, we may collect your name, address, email, phone number, and other relevant contact information.

Safeguarding Your Health Information

Quest Behavioral Health complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and is committed to safeguarding your protected health information (PHI). PHI includes information that identifies you and relates to your health condition, care, or payment.

Use and Disclosure of PHI

  • General Use: We will not share your PHI without your written consent, unless as required by law or outlined in this policy. We may use PHI for treatment, billing, and healthcare operations.
  • Emergencies: We may disclose relevant PHI to medical professionals during an emergency.
  • Safety: If there is a threat to safety, we may share limited PHI with authorities to protect you or others.

Your Rights Regarding PHI

You have the right to:

  • Access and request copies of your PHI
  • Request corrections to inaccurate or incomplete PHI
  • Receive a record of certain disclosures
  • Request restrictions on how we use or share your PHI
  • Request confidential communications
  • Request deletion of PHI under specific circumstances
  • File a complaint without fear of retaliation

Our Legal Responsibilities

We are legally required to protect your PHI, inform you of our privacy practices, and notify you if a data breach affecting your PHI occurs. We may revise this section, with changes applying to both past and future PHI.

How We Use Your Information

We may use the collected data to:

  • Operate, personalize, and improve our website
  • Communicate with you
  • Send updates or promotional materials
  • Analyze site usage
  • Prevent fraud

Log Files

Like many websites, we use log files to analyze trends, administer the site, and gather demographic data. These include IP addresses, browser types, ISPs, date/time stamps, and referring pages, but are not linked to identifiable information.

Cookies and Web Beacons

Quest Behavioral Health uses cookies to improve user experience, track preferences, and customize content based on browser type and other data.

Advertising Partners

Third-party ad networks may use cookies, JavaScript, or Web Beacons in their advertisements. These tools collect your IP address and help tailor ads to your interests. We have no control over third-party cookies.

Third Party Privacy Policies

Our Privacy Policy does not extend to other advertisers or websites. Please review the respective policies of third-party platforms for more details and opt-out options.

CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you may:

  • Request disclosure of the personal data we collect
  • Request deletion of your data
  • Request we not sell your personal information

 

We have one month to respond to such requests.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us, and we will take prompt action to remove it.

Updates to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted here and are effective immediately.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: admissions@questbhc.com

Hope Begins With a Conversation

Our fully confidential contact form allows you to reach out safely, securely, and without fear of judgment. Every detail you share is protected, and our team treats your information with the utmost respect and care.