TERMS OF SERVICE

BEHAVIORAL HEALTH, TERMS OF SERVICE & SMS POLICY

Last Updated: July 15, 2026

Welcome to the website of Quest Behavioral Health (“we,” “us,” or “our”), accessible at https://questbehavioralhealth.com/ (the “Site”). By accessing or using our website, calling our tracked phone numbers, or opting into our text messaging services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or communications channels.

1. Scope of Services & Healthcare Disclaimer

Quest Behavioral Health provides information regarding behavioral health services, mental health resources, and program coordinates.

• No Medical Advice: The content on this website, including text, graphics, and images, is for informational purposes only. It does not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with questions regarding a medical or mental health condition.
• Emergency Situations: This website and our standard communication lines are not monitored 24/7 for crises. If you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room immediately, or dial 988 for the Suicide & Crisis Lifeline.

2. Telephone Communication and Call Tracking

By calling the phone numbers displayed on our website, you acknowledge and agree that:

• Your call may be routed through a third-party conversation intelligence and call tracking platform (CallTrackingMetrics).
• Calls may be recorded or monitored for quality assurance, training, and customer service purposes.
• Metadata associated with your call, including your phone number, caller ID name, date, time, and duration of the call, will be collected to help us optimize our marketing and care operations.

3. SMS/Text Messaging Program (A2P 10DLC) & Communications Consent

By providing your mobile phone number on our website contact forms, intake portals, or during a phone call, you explicitly consent to receive transactional, operational, and informational text messages (SMS and MMS) from Quest Behavioral Health.

• Program Description: Text messages are used to send appointment reminders, service updates, scheduling confirmations, and responses to direct inquiries submitted via our website.
• Message Frequency: Message frequency varies based on your interactions and requests (e.g., appointment volume or ongoing direct care inquiries).
• Carrier Rates: Message and data rates may apply. Check with your mobile carrier for details regarding your plan’s text messaging costs.
• Opt-Out (How to Cancel): You can cancel the SMS service at any time. To stop receiving text messages, reply STOP to any message you receive from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text START.
• Customer Support (Help): If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by calling us at our main office line or emailing us via the contact methods listed on our website.
• Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

4. Third-Party Data Sharing & SMS Consent Exclusion (Compliance Safeguard)

We may share personal information collected through our website with trusted third-party service providers, vendors, and affiliates to help us operate our business, process payments, analyze website traffic, or deliver care services (such as our electronic health record and patient scheduling software).

CRITICAL SMS EXCLUSION: Notwithstanding any other provision in these Terms or our Privacy Policy, all the above categories of data sharing exclude text messaging originator opt-in data and consent. Your mobile phone number, SMS consent status, and text messaging data will not be shared, sold, rented, or leased with any third parties or affiliates for marketing or promotional purposes under any circumstances.

We only share phone data with subcontractors who support our direct services (such as our immediate text messaging gateway providers or customer service platform), strictly to transmit the messages you have requested.

5. Acceptable Use

You agree not to use the website, text messaging program, or phone lines to:

• Transmit any content that is unlawful, harmful, abusive, harassing, defamatory, vulgar, or invasive of another’s privacy.
• Impersonate any person or entity or falsely state your affiliation with Quest Behavioral Health.
• Interfere with or disrupt the technical operations of the website or communication networks.

6. Limitation of Liability & Warranties

This site and all communication services are provided on an “as is” and “as available” basis without any warranties of any kind. Quest Behavioral Health does not warrant that the website or text messaging services will be uninterrupted or error-free. To the fullest extent permitted by law, Quest Behavioral Health shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or communication channels.

7. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website or registration for communication services following any changes constitutes your acceptance of the revised terms.

8. Contact Information

If you have any questions or concerns regarding these Terms of Service or our communication programs, please contact us at:

Quest Behavioral Health

• Website: https://questbehavioralhealth.com/
• Email: admissions@questbhc.com
• Phone: 661-990-9655